About Us
Formulate is building the technology platform redefining how personal care products are designed, manufactured, and delivered. We believe the era of mass-produced, one-size-fits-all skin and hair care is coming to an end.
We are leading the shift toward a new chemist-to-consumer model - where expert formulation, intelligent software, and advanced manufacturing come together to create products tailored to real people. By connecting formulation science directly to the end user, we are changing not only how products are made, but how they are discovered, customized, and purchased.
We're building the platform powering a new movement - one that replaces mass production with precision creation.
We are looking for an energetic, self-starting, candidate with great communication skills and a passion for customer experience.
What would you be doing?
- Support and provide superior service to our customers; address customer issues and ensure effective and long-term problem resolution.
- Ensure customers understand product information, and provide additional information to customers as needed; listen attentively to customer needs and concerns.
- Provide timely and accurate information to customers regarding order status and product knowledge requests; also providing timely feedback to the company regarding any issues or customer concerns.
- Assist in developing new ways to solve customer problems and improve the customer experience
- Process customer orders and interact with them in a warm, friendly, and professional manner
- Exploring new opportunities to add value to the organization
- Processing Returns/Exchanges
- Promoting additional products and services by recognizing opportunities to explain new features
- Answer inquiries by researching, locating, and clarifying desired information
- Prioritizing responses and follow-ups based on urgency of request, and escalate unresolved issues in a timely manner
- Be on the front lines of driving our customer experience to the next level (live chat, email, social media, etc.).
- Provide exceptional service; address customer issues and ensure effective resolution.
What does success look like in this role?
- You have strong verbal and written communication
- You have a strong interest and understanding of Formulate's mission and values
- You are a team player with a professional, upbeat, and positive attitude
- You have excellent time management and organizational skills
- You are a self-motivator
What you would get from Formulate?
- 100% work from home
- The rare opportunity to join one of the hottest tech-enabled consumer startups with offices in San Francisco and St. Louis
- A collaborative work environment where your input is highly valued
- Competitive compensation
- Paid Timeoff